Refund and Cancellation
Return Process
If you want to return the product or products you have ordered through xwipes.net for any reason after they are received, the following procedures are applied. You must submit your return request to our Customer Service within 7 working days from the date of receipt of the order.
Your returned products should be delivered to us by our contracted cargo companies. After your return reaches our company, our customer service will contact you and complete the return process as soon as possible.
Things to consider in the return process:
1. It must be unused and its packaging undamaged.
2. In the return process, the products must be sent to us with the original invoice and a copy explaining the reason for the return.
3. Returns sent by any cargo company other than contracted cargo companies cannot be accepted by us.
After your return reaches our warehouse, a notification e-mail is sent to your registered e-mail addresses as soon as possible.
Based on the approval of your return, you will be informed by contacting your registered contact number and the product price will be returned to you within 7 working days in the same way as the payment type you have chosen. Since there is a communication time between the bank systems in refunds related to credit cards, the reflection of the refunded amount on your card takes place within 24-48 hours. If your refund does not appear in your account, we recommend that you contact your bank first.
Cancellation Process:
After completing the order steps and making your payment, you can create a request for the cancellation of your order. In order to create your request, you must inform our Customer Contact Center with your order number.
Cancellation requests cannot be made through our Contact Form.
Cancellation requests can only be evaluated if the products in your order have not been collected in our warehouse. After the collection process of the products you have ordered has started, it is not possible to cancel. In such cases, you can create a return request.
The cancellation process has ended for the invoiced orders and the return process is applied. In return processes, the shipping fee belongs to the customer.